Effective date: October, 12, 2025

1/ Who we are
This store is operated by Food Crayon. (“we,” “us,” “our”).
Registered address: 5530 Saint-Patrick H4E 1A8 Montéral, Qc, Canada
Contact: contact@foodie-family.com
Tel: (5154) 544-2517

2/ Scope
This policy covers personal information collected on www.foodcrayon.com, our checkout, and related services powered by Shopify, our payment processors, and our apps.

3/ What we collect
We collect the following categories:
Identity: name, billing/shipping address, email, phone.
Order data: items, subtotal, taxes, discounts, delivery method, order notes.
Payment data: last 4 of card, token from processor. We do not store full card numbers.
Device and usage: IP address, browser, device type, pages viewed, clicks, timestamps, cookies, approximate location.
Marketing: email/SMS consent status, preferences, campaign and referral data.
Support: messages, attachments, returns or warranty information.
User-generated content: reviews, Q&A, photos.
Optional: gift messages, corporate purchases, survey responses.
Sources: you, your device, Shopify, payment processors, analytics and ad partners, shipping carriers, fraud-prevention tools, and apps you authorize.

4/ Why we use it
Provide the site and checkout, process and deliver orders, handle returns.
Authenticate, secure, prevent fraud and abuse.
Customer support and account management.
Marketing with consent where required.
Analytics to improve products, pricing, and site performance.
Legal compliance, tax, bookkeeping, and recordkeeping.

5/ Legal bases (EU/UK/EK/Quebec/PIP EDA, if applicable)

Contract: to provide products and services.
Legitimate interests: security, fraud prevention, analytics, improvements, limited direct marketing.
Consent: email/SMS marketing, cookies where required.
Legal obligation: tax, accounting, regulatory requests.
You can withdraw consent at any time using unsubscribe links or by contacting us.

6/ Sharing
We share personal information with:
Shopify (store platform, hosting, checkout).
Payment processors (e.g., Shopify Payments, PayPal, etc.).
Shipping and logistics partners (carriers, fulfillment centers).
Service providers (email/SMS platforms, analytics, ad networks, fraud tools, customer support tools).
Professional advisers and authorities where required by law.
We require service providers to protect data and use it only for our instructions.

7/ Cookies and tracking
We use necessary, performance, analytics, and marketing cookies and similar technologies. You can manage cookies via your browser settings and our [Cookie Preferences link] where available. Blocking some cookies may affect site functionality.

8/ Advertising and analytics
We may use platforms such as Google, Meta, TikTok, Pinterest, or Shopify Audiences. These platforms may use cookies or device identifiers to show ads and measure performance. See Opt-out below.

9/ Retention
We keep data only as long as needed for the purposes above:
Orders and invoices: 7 years for tax and accounting.
Marketing data: until you unsubscribe or 36 months after last interaction.
Support tickets: 36 months/years.
When no longer needed, we delete or anonymize data.

10/ Security
We use administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure.

11/ International transfers
Your data may be processed outside your province/state or country, including in the United States and Canada. We use safeguards such as contractual clauses where required.

12/ Your rights
Depending on your location, you may have rights to:
Access, correction, deletion.
Portability.
Restrict or object to processing.
Withdraw consent.
Opt out of targeted advertising, sale, or sharing (US state laws).
Appeal a decision (where required).
How to exercise: email contact@foodie-family.com with your request and the email used at checkout. We may verify identity before responding.

California/US state privacy (if applicable)
You can request access, deletion, correction, and to opt out of sale/sharing of personal information. To opt out, use [“Do Not Sell or Share My Personal Information” link] or email contact@foodie-family.com with “Do Not Sell/Share” in the subject.

Quebec and Canada (PIPEDA/Law 25)
You may access and correct personal information, withdraw consent subject to legal limits, and submit complaints to the Commission d’accès à l’information du Québec or the Office of the Privacy Commissioner of Canada after contacting us.

EU/UK
You may lodge a complaint with your data protection authority. If we use automated decision-making that produces legal or similar significant effects, you may request human review and contest the decision.

14/ Email and SMS
We send emails and SMS with consent or as permitted by law. You can unsubscribe using the link in our messages or reply STOP for SMS.

15/ User-generated content
Content you submit (reviews, photos) may be public. Do not include personal or sensitive data in UGC.

16/ Third-party links and apps
We are not responsible for third-party sites, apps, or policies. Review their privacy notices.

17/Changes
We may update this policy. The “Effective date” will change. Material changes will be highlighted on this page.

18/ Contact
Questions or requests: contact@foodie-family.com
5530 Saint Patrick. 1122. H4E 1A8 Montreal